Terms and Conditions


Customers can pay by Credit Card, Debit Card, PayPal or Cheque

Payments are only accepted in pound sterling.

Goods will only be dispatched once receipt of cleared funds.


All items are subject to availability and are sold on a first come first served basis.

All items are quality checked prior to despatch. In the event that we discover a painting is damaged or unavailable prior to despatch, Art Galleries Direct will notify the buyer as soon as possible via email and issue an immediate refund.

Art Galleries Direct reserves the right to cancel any order for any reason. In this event a full refund will be issued immediately.


All ordered goods will be delivered to the address supplied by the buyer on the checkout form in the website or on the order form accompanying a cheque.

If the buyer refuses to take delivery of the goods for any reason other than obvious damage to the packaging upon delivery, all expenses incurred by the seller for the delivery and the return of the items will be witheld from any refund to which the buyer may be entitled.

If the buyer is not present when the courier attempts to deliver the goods, a card will be left by the delivery driver requesting the buyer to contact the courier company directly in order to arrange redelivery of the goods. If the buyer fails to contact the courier or is not at home to accept the goods on the rescheduled delivery date, the goods will be returned to the seller and all costs associated with returning the goods and arranging another delivery will be charged to the buyer.

Cancellations / Returns

The buyer may return the items they have bought for any reason within 30 working days of purchase. The buyer will be entitled to a full refund of the original purchase price of the item and all shipping costs.

When an order is cancelled by a buyer, they must notify the seller of their intention to cancel the order and return the goods. This notification should be conducted by phone, email, or in writing, within 30 days of the original order being placed by the buyer.

Unwanted goods must be returned to the seller within 30 days of delivery.

To arrange a collection, please call our offices on 020 31370369

Refunds will be made as soon as possible and no later than 7 days from receiving the item.

Damaged Goods / Insurance Claims

If damage to the painting is evident upon delivery the buyer should refuse to accept the goods, signing the delivery documents and requesting that the courier return the goods to the seller.

If damage is discovered by the buyer after accepting and unpacking the goods, the buyer should notify the seller immediately by phone or email detailing the type and extent of any damage. the seller will arrange collection and return of the goods via their nominated courier.

All original packaging must be returned to the seller with any damaged items.

All damaged goods must be return shipped using Art Galleries Direct nominated couriers. Art Galleries Direct will not pay for any third party delivery/collection charges unless agreed in advance.

All refunds for damaged items will be investigated by and made at the discretion of our insurers


The seller reserves the right to amend these Terms and Conditions at any time.

These Terms and Conditions do not affect your consumer statutory rights.

Art Galleries Direct

2 Kings Road
New Milton
BH25 5AY

Tel: 020 3137 0369
Web: www.artgalleriesdirect.com